FAQ

If the Hirer decides after the items have been delivered and/or erected (marquees), that is not suitable for their requirements, the Hirer is responsible for full payment of the item installed (i.e. full payment of the erect marquee).

There will be no refunds and if another marquee is required then full payment of the subsequent marquee is required and is at the discretion of Management to return to put up subsequent marquee and there is no guarantee this will happen.

The Hirer is responsible for venue and power availability, therefore no cancellation will be accepted with regard to failure to supply.

Category: Equipment

The Hirer shall be deemed responsible for all equipment while in their possession from the time hire to the time either collected or returned.

Shortages must be reported to Rite Party Hire within 3 hours of delivery. Rite Party Hire has the right to substitute equipment.

No responsibility will be taken with regard to damage caused by pegs, poles, etc for Marquees/Pavillions erection.

Category: Bookings

Payments can be accepted by:
Cash
EFTPOS
Visa/MasterCard
Direct Deposit
Bartercard/BBX (By management approval only)

Cheques are not accepted, and can only be by prior arrangement with Management. If a cheque is presented then the cheque needs to be cleared before goods can be delivered or picked up.

Category: Bookings

Non-refundable deposit of either $50 or 30% whichever is greater is required upon booking or within 3 days of booking.
– Paid by either Visa/Mastercard.

Bonds – required at the discretion of management
– Refundable Bond of $200 maybe required to cover all breakages/damaged items and cleaning fee.

If the items are returned broken, missing and/or damaged a replacement fee will be deducted from this bond and returned to the hirer.

If the bond doesnt cover the cost of the replacement items then the hirer will be charged the balance of full replacement cost.

If the items are returned dirty (i.e. not washed, food/drink/lipstick residue etc) then a cleaning fee will be deducted from the bond or charged separately to the hirer.

Category: Bookings

Marquee/Structure size guide
Please note this is only a guide and may change if extra tables, etc are added to the marquees/structures

Standing Seated at Trestles Seated at round tables Seated at Round tables
with dance floor
Marquee
3m x 3m 12 10 10 NA
3m x 6m 30 20-25 20 10
3m x 9m 40 30 30 20
6m x 6m 60 40 40 20
6m x 9m 80 64 60 40
6m x 12m 120 96 80 60

6m Structures
6m x 6m 60 40 40 24
6m x 9m 80 64 60 40
6m x 12m 120 96 80 60
6m x 15m 150 120 100 80
6m x 18m 180 144 120 100

Category: Marquee

Insurance is The Hirer’s responsibility during the hire period.

The Hirer is responsible for the security of the equipment at all times during the hire period. Any lost, broken, damaged or destroyed equipment will be charged to The Hirer, at full replacement value.

The Company accepts no responsibility for health or injuries sustained during the hire period of the equipment (as outlined on the tax invoice).

Category: Bookings

Please ensure that all hire items are securely fastened during delivery and return to Rite Party Hire

Please bring ropes and blankets to protect equipment and an extra person

ID is required for customer collects.

If items are broken in-transit – the Hirer will be charged a replacement fee.

Category: Delivery

WE WILL TRY TO ENDEAVOUR TO GIVE YOU SPECIFIC DELIVERY or PICKUP TIMES BUT THIS CANNOT BE GUARANTEED.

Equipment will not be supplied without pre-payment either in-store or by phone or by Management approval prior to collection.

Extra trips to Deliver/Pickup will be charged for.
Marquee setup – if the Hirer is not onsite for setup of the marquee, we will not errect the marquee/structure without Hirer onsite. Once we have left the venue/site, we will not return to errect marquee/setup without prior arrangement outside of our existing bookings and there maybe an additional fees for return setup

Category: Delivery

Damage to Hire Equipment during use or transportation by The Hirer is the responsibility of The Hirer and full replacement cost of the damaged equipment will be charged to the hirer.

If any time during the hire period The Hirer considers the equipment to be faulty, it is The Hirer’s responsibility to contact The Company in the first instance by telephone or in person and report the problem within 2 hours of damage/faulty. Failure to do so, or advice after use, will cause The Hirer to be responsible for all hire charges.

The Company reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of The Hirer.

On no account should The Hirer attempt to repair The Equipment without prior consent of The Company.

If a marquee or equipment becomes damaged after it has been erected and is on the property of the Hirer, the Hirer is responsible for all replacement costs of the damaged marquee.

If equipment is broken, damaged or missing the Hirer during the hire period then the Hirer is responsible for replacement cost of the equipment.

Category: Equipment

Once a booking confirmation has been received, please ensure that all details carefully checked and advise any errors immediately.

There will be no re-delivery if address details are not correct.

Category: Bookings

You can either book online and pay a Non-Refundable deposit through our online booking system or phone 0411402370 or email: contactus@ritepartyhire.com.au

Category: Bookings

Please ensure that all glassware, crockery, cutlery, etc is returned cleaned and washed.

A cleaning charge will be applied to all equipment not returned in the condition in which it was delivered.

Linen need not be washed but must be returned dry, to avoid mildew. Mildewed linen will be charged at full replacement value.

Category: Equipment

The Hirer shall on completion of the hire period, ensure that the equipment is stacked carefully as it was received and packed securely in any packaging the equipment was received in when delivered. Extra charges may apply if equipment requires re-packing by delivery/pick up staff prior to transportation. 

Category: Equipment

If the Hirer cancels the Agreement prior to the commencement of the stated delivery date, then the Company reserves the right to charge FULL BALANCE OWING on the tax invoice or as stated below:

·         More than 30 days notice – no charge except for the Non-refundable deposit

·         30 days to 21 days, a service fee may be applicable

·         21 days to 7 days, 50% of the hire total;

·         7 days’ notice up to and including the date of hire, 100% of the hire charge will be payable via Visa/MasterCard – NO EXCEPTIONS

In the event of cancellation with less than 7 days’ notice or ON DAY OF FUNCTION/DELIVERY, the ALL MONIES PAID will be forfeited (NO REFUNDS)

If a refund is issued it will be at the discretion of management and not guaranteed.